Support

Welcome to the Baulapp Support Center! We’re here to help you get the most out of our app. If you have any questions, issues, or feedback, please find the resources below.

Frequently Asked Questions (FAQ)

1. How do I log a bowel movement?

To log a bowel movement:

  1. Open the app and tap the + button.
  2. Fill in the details such as time, type, and quantity.
  3. (Optional) Enable location if you wish to include it.
  4. Tap “Save” to store your entry.

2. How can I view my statistics?

  • Navigate to the “Statistics” tab to see graphs and summaries based on your entries.
  • You can filter statistics by date ranges and other parameters.

3. How do I export my data?

To export your data as a JSON file:

  1. Go to “Settings” in the app.
  2. Tap on “Export Data”.
  3. Choose the destination where you want to save or share the file.

4. How do I manage my subscription?

  • Subscriptions are managed through your Apple ID.

  • To cancel or modify your subscription:

    1. Open the Settings app on your device.
    2. Tap on your name at the top.
    3. Go to “Subscriptions”.
    4. Find “Baulapp” and make the desired changes.

5. I forgot to cancel my free trial. Can I get a refund?

  • Refunds are handled by Apple. Please visit Apple’s support page for information on how to request a refund.

6. How do I enable or disable location tracking?

  • Location tracking is optional and can be enabled or disabled at any time in your device’s settings:

    1. Go to “Settings” and select “Privacy & Security”.
    2. Go to “Location Tracking” and select “Baul”
    3. Toggle the “Location Tracking” option.

7. Is my data secure?

  • Yes, all your data is stored locally on your device.
  • We do not collect or store your personal health data.
  • For more details, please read our Privacy Policy.

Contact Us

If your question wasn’t answered above or you need further assistance, please don’t hesitate to reach out to us. Email: feedback@baulapp.com

Feedback and Suggestions

We value your feedback! If you have ideas on how we can improve Baulapp, please let us know.

  • Feature Requests: Send us an email with the subject line “Feature Request”.
  • Bug Reports: If you’ve encountered an issue, please provide details about the problem and the device you’re using.

Support Hours

Our support team is available:

  • Monday to Friday: 9:00 AM – 5:00 PM (CET)
  • Weekends and Holidays: Limited support; we will respond as soon as possible on the next business day.